Now Open in Irving-Accepting New PatientsCall 469-224-1500Schedule Here
Strategic Spine Management & Chiropractic

Patient Records & Complaints

Information about requesting your records and contacting state authorities.

1. How to request your medical records

Patients, or their legally authorized representatives, may ask for copies of records from Strategic Spine Management & Chiropractic or request that records be sent to another person or provider.

  1. Prepare a written, signed request. Include your name and contact information, the specific records or dates of service requested, and where or to whom the records should be sent. A patient or authorized representative must sign the request.
  2. Send your request to the practice. You may mail it to the office address below or bring it to the office. You may also call us to arrange an appropriate secure way to submit the request.
  3. We will verify the request and arrange delivery. We may need to verify your identity or legal authority and confirm the desired delivery method. Any permitted copying or delivery fees will be explained as applicable.

Strategic Spine Management & Chiropractic
Attn: Medical Records Request
1110 Cottonwood Ln, Suite 165
Irving, TX 75038
Phone: 469-224-1500

Under Texas Board of Chiropractic Examiners Rule §76.2, requested records are generally disclosed within 15 business days after receiving a request and any applicable fees, subject to legally permitted exceptions. A past-due account is not, by itself, grounds to deny a records request.

Please do not include medical records, Social Security numbers, or other sensitive health information in ordinary email or general website contact forms. Call our office if you need help with secure delivery.

2. How to contact the chiropractic licensing board

Dr. Derek Farmen is licensed by the Texas Board of Chiropractic Examiners (TBCE). You may contact the Board regarding chiropractic licensing, professional standards, or concerns about chiropractic care.

Texas Board of Chiropractic Examiners
1801 Congress Avenue, Suite 10.500
Austin, TX 78701
Phone: 512-305-6700 or 1-800-821-3205
Website: www.tbce.texas.gov

3. How to file a consumer complaint

Complaints about chiropractic services

  1. Visit the TBCE complaint information page.
  2. Use the Board's online complaint form, or obtain the PDF complaint form through the Board.
  3. Include the clinician's name, relevant dates, the care or event involved, and a clear description of the concern. Follow the Board's instructions to submit the complaint online or by the permitted mail, fax, or email method.

Medical-record access or health-information privacy complaints

  1. Review the Texas Attorney General's medical privacy guidance.
  2. Visit the Texas Attorney General consumer complaint page.
  3. Follow the instructions to select the appropriate privacy complaint process and submit the information requested. You may also contact the TBCE for matters within its jurisdiction.

You may contact the appropriate regulatory authority directly. You do not need the practice's permission to file a complaint.

This page provides the public instructions required by Texas Health & Safety Code §181.105. It supplements our Notice of Privacy Practices.